HR Operations Manager

Cloudtail India Pvt. Ltd.

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Anish Kumar

Posted On: 08/08/2017 07:33 PM

Job Description

About Company:

Prione is a joint venture between Catamaran and Amazon. Cloudtail India Private Limited is a wholly owned subsidiary of Prione Business Services Private Limited (Prione). Cloudtail strives to be India's most customer-centric retail company, which helps people find and discover virtually anything they want to buy online, and gives customers more of what they want - low prices, vast selection, and convenience. Cloudtail continues to grow and evolve as a model seller on e-commerce platform - and is driven by a spirit of innovation and entrepreneurship that is core to the company's DNA.

Job Responsibility:

Job Description: HR Operations Manager If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed leads, associates and specialists, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you- re looking for! Key Responsibilities - Leads HR operations/shared services and HR systems. - Identifies customer impacting issues, work out and implement solutions and process improvements to increase customer satisfaction rate. Participates in cross-functional process improvement initiatives - Assist in developing and implement training programs to improve the quality and productivity of the team/stakeholders. - Drive process improvements to enhance the operational efficiency. Understand and effectively utilizing resources provided by internal systems, departments, policies, and procedures - Investigates discrepancies, finding and implementing solutions. - Creates business cases and manages enhancements. Presents high quality data findings - Identifies need creates and distributes standard communications. Maintains departmental content in all channels. With manager oversight, develops and implements communication plans. - Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager - Actively participate in and drive the continuous improvement culture through KAIZEN and LEAN projects. Identifying and eliminating barriers to accuracy, productivity, and quality. - Lead and develop Associates and Specialists; responsible for the overall direction, performance management, coordination and evaluation of the team and manage the team and ensure high service delivery and execution - Getting work done through multiple vendors to whom HR/Payroll processes have been outsourced with complete ownership and accountability - Responds to queries from team, internal business partners, candidates and customers including high level leadership teams. - Managing key stakeholders both internal & external & partnering with them for process enhancement. The role reports to Manager - Compensation and Compliance who in turn reports to Group HR Head. Required Skills and abilities - Strong systems knowledge. Experience in one or more of following systems - PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems. - Prior experience in leading, coaching, and mentoring associates. - Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards - Excellent verbal and written communication skills - Strong attention to detail and organizational skills - Strong judgment and instincts. Ability to manage escalations to resolution - Ability to prioritize in complex, fast-paced environment. Ability to audit self and others for a very high level of accuracy - Ability to develop internal and external facing analytics to drive change within the organization and support departmental goals - Able to articulate the voice of the customer and advocate for them - Advanced computer skills using a variety of programs highly desired - Understanding of resources outside of department. Respected by others in department. Has earned trust of others Preferred Additional skills and abilities - Understanding of Indian labor laws related to payroll - Ability to handle projects using the Project Management principles and methodology - Experience conducting interviews and making effective hiring decisions - Experience in driving Six Sigma projects Background and years of experience - 5 - 7 years of related experience. 4+ years of HR Shared services experience is a must - At least 1+ year of experience as people manager is mandatory - MBA preferred or additional relevant experience in lieu of MBA