Leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
- Responsible for providing telephone and remote diagnostic technical sale process,.
- Sales and Delivery of Technical Services and Support for major Brands like Apple, Dell, IBM, Lenovo, Acer,
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting service
Job Description :-
- Hiring for voice international process –
- Customer service/semi-technical support.
- Candidate will be responsible to resolve queries of international customers over the phone.
Job Specifications :-
- Fluent English communication skills.
- Undergraduate/Graduate/Fresher’s can apply.
- Attention to detail.
Key Activities :-
• Provide technical support to international customers through REMOTE.
• Providing technical support related to any of the product lines like computers, laptops, Operating System (Windows, iOS, Android), browser, email, chat, anti-virus, firewall, router, printer, scanner, computer hardware etc.
• 0-6 months Exp. In Voice support in BPO/KPO/IT.
• Ability to communicate effectively, both verbal as well as written.
• Comfortable to work in 24x7 working environment.